Quo (formerly OpenPhone) vs Smith.ai
Quo (formerly OpenPhone)
Simple business phone numbers with shared inboxes for small teams
From$15/user/mo
Starter (annual)Last verified 48 days ago
Smith.ai
Live virtual receptionists and AI voice agents that answer for your business
Kitfinch pick for 1 job across 8 trades.
From$300/mo
StarterLast verified 45 days ago
How they differ
| Feature | Quo (formerly OpenPhone) | Smith.ai |
|---|---|---|
| Entry price | $15/user/moStarter (annual) | $300/moStarter |
| Free plan | Not stated | Not stated |
| Free trial | Not stated | Not stated |
| Phone & answering | ||
| Suits | plumbers, HVAC companies, electricians, roofers, landscapers | plumbers, HVAC companies, electricians, roofers, landscapers |
Users on the horizontal axis. Entry plans only, from verified prices; yearly prices divided by 12; vendor minimums applied; a line stops where a plan's user cap is reached. Taxes and add-ons excluded.
Quo (formerly OpenPhone)
Strengths
- Shared inbox lets any team member handle a text or call thread
- Straightforward per-user pricing without long contracts
- Annual billing meaningfully lowers the per-user rate
Drawbacks
- Fewer call-routing and IVR features than dedicated business phone systems
- Top Scale tier is needed for higher-volume features
Smith.ai
Strengths
- Live receptionists plus AI voice agents under one plan
- Appointments booked directly into the business calendar
- Call qualification and routing reduce time spent on unqualified leads
Drawbacks
- Per-conversation pricing structure makes cost variable and harder to budget
- Overage rates on outgrown plans can get expensive
Frequently asked questions
What do Quo (formerly OpenPhone) and Smith.ai have in common?
Both cover phone & answering.
Is Quo (formerly OpenPhone) cheaper than Smith.ai?
On entry plans for one user, Quo (formerly OpenPhone) costs $15 a month and Smith.ai $300 a month, so Quo (formerly OpenPhone) is cheaper to start. The gap changes with team size and billing terms; see the chart above.