Quo (formerly OpenPhone) vs Smith.ai
Quo (formerly OpenPhone)
Simple business phone numbers with shared inboxes for small teams
From$15/user/mo
Starter (annual)Verified Sep 24, 2026
Smith.ai
Live virtual receptionists and AI voice agents that answer for your business
Kitfinch pick for 1 job across 5 trades.
How they differ
| Feature | Quo (formerly OpenPhone) | Smith.ai |
|---|---|---|
| Entry price | $15/user/moStarter (annual) | Check price on vendor site |
| Free plan | Not stated | Not stated |
| Free trial | Not stated | Not stated |
| Phone & answering | ||
| Suits | plumbers, HVAC companies, electricians, roofers, landscapers | plumbers, HVAC companies, electricians, roofers, landscapers |
We don't have a verified price for both Quo (formerly OpenPhone) and Smith.ai yet, so we can't chart the cost by team size. Check each vendor's pricing page.
Quo (formerly OpenPhone)
Strengths
- Shared inbox lets any team member handle a text or call thread
- Straightforward per-user pricing without long contracts
- Annual billing meaningfully lowers the per-user rate
Drawbacks
- Fewer call-routing and IVR features than dedicated business phone systems
- Top Scale tier is needed for higher-volume features
Smith.ai
Strengths
- Live receptionists plus AI voice agents under one plan
- Appointments booked directly into the business calendar
- Call qualification and routing reduce time spent on unqualified leads
Drawbacks
- Per-conversation pricing structure makes cost variable and harder to budget
- Overage rates on outgrown plans can get expensive
Frequently asked questions
What do Quo (formerly OpenPhone) and Smith.ai have in common?
Both cover phone & answering.
Which is cheaper, Quo (formerly OpenPhone) or Smith.ai?
We can only answer that with prices verified on both vendors' pricing pages, and we don't have that for Smith.ai right now. Check the vendor sites for current prices.